Zoom Off Campus Drive . Here you can find Zoom Recruitment details like Registration, Job location, Selection process, Eligibility, Job Position, Apply link, Application procedure details
This gives a wonderful opportunity for graduates to get job in Zoom .
The candidates who want to apply for Zoom off campus drive can now go through our entire article. The registration link for this job is given in this page.
About Zoom :
Zoom helps people and businesses stay connected so they can get more done together. We’re the go-to communications platform for small and large businesses alike, and growing rapidly with employees working to deliver happiness across the globe. We're also proud to have a positive social impact by enabling continuity for educational institutions, governments, the healthcare sector, and many other essential industries.
From meetings, chat, and phone, to webinars and online events, companies trust Zoom to power all their communication needs. Our secure, reliable, video-first cloud platform offers a frictionless experience that is simple to manage, delightful to use, and friendly to build on.
Job Description for Zoom :
- Position: Service Engineer
- Work Location: Banglore
Eligibility criteria :
All streams/branches of B.E/B.Tech.
Responsibilities:
- Monitor and manage service quality
- Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.
- Collect information and document bugs with Engineering for product issues that are impacting customers.
- Build process or troubleshooting documentation in the support knowledge base.
- Deliver against customer experience and efficiency targets.
- Collaborate with multiple tiers of support, act as an escalation point, and investigate complex/corner issues.
- Assess and prioritize customer cases to ensure timely response and resolution according to service standards and best practices, with an emphasis on escalated cases.
- Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
- Serve as internal and external point of contact on customer matters and ensure customer issues are resolved as expediently as possible.
Selection Process :
- First Round – Aptitude Test
- Technical Round
- HR Round
How to Apply for this drive
Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.
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More Job updates :
Click Here to Apply For Zoom Off Campus Drive
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