About NCR
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Job Title: Customer Engineer
Job Location: India, Virtual
Position Summary:
Position responsible for providing installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
Responsibilities:
Develops and applies knowledge of:
Basic Qualifications:
Experience Required: 0-2 years of related experience
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Job Title: Customer Engineer
Job Location: India, Virtual
Position Summary:
Position responsible for providing installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
Responsibilities:
- Provides prompt and courteous service responses to routine customer enquiries (for Tier I products)
- Performs minor maintenance, repairs and component replacement at the module level
- Assists in site preparation including cable installation, staging and standard testing of equipment
- Maintains parts inventory and related records
- Provides status reports throughout a service
- Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site
- Responsible for ownership of customer issues until resolution according to SLA agreements
Develops and applies knowledge of:
- Security procedures
- Service level agreement requirements
- Escalation procedures
- Tools and processes for completing machine repairs
- Organize and plan time effectively
- Complete NCR specific Certification based on business/district needs and assigned LOBs as prescribed by manager
Basic Qualifications:
- High School Diploma or Equivalent
- Formal vocational or technical certification
- Associate's Degree preferred
- CompTIA, A+/N+ Certification preferred
Experience Required: 0-2 years of related experience
Offers of employment are conditional upon passage of screening criteria applicable to the job.
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