Experience: 0.6 to 1 years
QUALIFICATIONS:
1. Education: B.E./B.Tech/MCA/M.Tech
2. Year of Passing - only 2019/ 2020/2021 passed outs
3. Both Freshers and Experienced are eligible to apply
4. Good Communication Skills in both oral and written is required
5. Candidates must have a score of more than 60% in both 10, 12th standards and Graduation
6. Must be open to relocate to any Capgemini location, work across technology, domain, role and should be ready to work in shifts if required
7. No active backlogs are allowed
8. Only shortlisted candidates will be invited for the test assessment/selection process
Job Description
1. Diagnose and resolve customer problems and educate users on problem resolutions in a prompt and professional manner.
2. Ensure customer requirements are met with consistently high quality of service.
3. Engage appropriate internal resources to resolve technical issues and update our customers on progress toward resolution.
4. Ensure that each support issue and resolution are adequately documented under the support system.
5. Determine which issues require software support and resolution.
6. Improve your communication and learn the technical industry terms.
Required Skills
1. Knowledge of databases and operating systems.
2. Good working knowledge of email systems and Microsoft Office software.
3. Ability to learn new software and technologies quickly.
4. Ability to follow instructions and work in a team environment.
5. Excellent conceptual, and critical thinking capabilities
6. Self-directed and self-motivated with the ability to take charge or play a supporting role
7. Candidate should have very strong technical background in any Skills
8. Should be a good Team player
1. Education: B.E./B.Tech/MCA/M.Tech
2. Year of Passing - only 2019/ 2020/2021 passed outs
3. Both Freshers and Experienced are eligible to apply
4. Good Communication Skills in both oral and written is required
5. Candidates must have a score of more than 60% in both 10, 12th standards and Graduation
6. Must be open to relocate to any Capgemini location, work across technology, domain, role and should be ready to work in shifts if required
7. No active backlogs are allowed
8. Only shortlisted candidates will be invited for the test assessment/selection process
Job Description
1. Diagnose and resolve customer problems and educate users on problem resolutions in a prompt and professional manner.
2. Ensure customer requirements are met with consistently high quality of service.
3. Engage appropriate internal resources to resolve technical issues and update our customers on progress toward resolution.
4. Ensure that each support issue and resolution are adequately documented under the support system.
5. Determine which issues require software support and resolution.
6. Improve your communication and learn the technical industry terms.
Required Skills
1. Knowledge of databases and operating systems.
2. Good working knowledge of email systems and Microsoft Office software.
3. Ability to learn new software and technologies quickly.
4. Ability to follow instructions and work in a team environment.
5. Excellent conceptual, and critical thinking capabilities
6. Self-directed and self-motivated with the ability to take charge or play a supporting role
7. Candidate should have very strong technical background in any Skills
8. Should be a good Team player
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